How can we help?

To use Next2go.co wagering services, customers must create an account and complete the required identity and age verification. Next2go.co is available only to customers aged 18 years or older.

Use Log In in the main navigation to access your existing Next2go.co account.

Identity and age verification may be required before full account functionality becomes available.

Once signed in, you can manage your account details, review wagering activity and access available account and responsible gambling controls.

Once signed in, your name, contact details and communication preferences are managed in the My Account section of the website.

Australian wagering rules require your identity and age to be verified. Until verification is complete, some account functionality may remain unavailable.

Use the password reset link on the Log In screen. A reset email is sent to the address registered on the account. Never share your password with anyone, including our support team.

You can apply responsible gambling controls at any time, or contact support if you want your account closed. Requests are handled in accordance with applicable wagering rules and regulatory requirements.

Debit cards only. Credit cards are not accepted for betting in Australia. All accepted payment methods are combined under a single deposit limit.

Deposits are made from the My Account section. All incoming payments you initiate are aggregated toward your active deposit limit, regardless of the payment method used.

Withdrawals are returned to a verified payment method held in your name. Identity verification must be complete before a withdrawal can be processed.

A deposit limit caps the total amount you can deposit during a daily, weekly or monthly period. Decreases take effect immediately; increases and removals are subject to a 7-day cooling-off period.

Browse upcoming Australian and international events on the Sports page. Filters cover AFL, NRL, football, cricket, tennis and basketball.

Selecting an available price adds that outcome to your Bet Slip. No wager is placed until you review and confirm.

Review your selection, odds, stake and potential return in the Bet Slip, then use Place Bet to submit the wager. The potential return updates automatically according to the stake entered.

A market can be suspended when the situation of an event changes, and prices are no longer available while it is suspended. Settlement follows the official result for the market concerned.

The Racing page lists upcoming Australian meetings across thoroughbred, harness and greyhound racing, with the time to the next race for each.

Available markets are shown on the race card — for example Win / Place and Same Race Multi — together with the runners in that race.

A fixed-odds price is the price shown at the time your wager is accepted, whatever the price does afterwards.

If a runner is scratched or a race is abandoned, affected wagers are handled in accordance with the applicable racing and wagering rules.

Showdown uses its own account. It is separate from your Next2go.co betting account and is created separately.

Funds and balance are managed separately. Money in your betting account is not available in Showdown, and the reverse is also true.

Responsible gambling settings do not automatically carry across. Betting limits and self-exclusions set for Betting do not apply to Showdown, and vice versa.

Use Create Showdown Account on the Showdown page. The same age and identity requirements apply.

Set a daily, weekly or monthly deposit limit from the My Account section. Each period resets automatically, and your deposit capability restores in full when the period renews.

You can temporarily step away from your account when you need a pause, then return when the break period ends.

BetStop is Australia's National Self-Exclusion Register. It is free, and one registration can restrict your access across all licensed Australian online and phone wagering providers.

Gambling Help Online is available on 1800 858 858, free and confidential, at any hour.

The website works in current versions of the major browsers on desktop and mobile. If a page renders incorrectly, updating your browser resolves most problems.

Check that the email address is the one registered on the account, then use the password reset link on the Log In screen. Repeated failed attempts may temporarily restrict access.

Reload the page first, then clear the cached copy of the site. If the problem continues, note the page address and the time it happened.

Send the details through the Contact Us form, including what you were doing and what you saw. Do not include your password or payment card details in a support message.